Booking Policies
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To book an appointment you can contact us OR use our website booking platform. A non-refundable deposit fee is required to confirm your appointment. This is payable via credit card and debit card. If you are booking an appointment for the first time for yourself or for a group, you will be asked to provide your full name, the best telephone number and email address at which to contact you. We recommend arriving 5 minutes early for your appointment to allow time to find parking and to be received at YCAW.
Appointment Confirmations & Reminders
If we have your email address on file, we will do our best to give you an appointment confirmation, as well as an appointment reminder in advance. This is a courtesy. We are not responsible should you forget your appointment or mix up the time.
Late Arrivals & "No Shows"
Late arrivals will result in your service(s) being customized to fit the remaining appointment time, where possible. Appointments will be held for an appropriate grace period, after which they will be considered a "No Show" and the appointment slot may be given away. In this case, the deposit fee is NOT to be reimbursed.
Cancellations & Rescheduling
We are happy to reschedule or cancel your appointment if necessary, however, in order to accommodate our other guests, we require 24 hours’ notice. Canceling or rescheduling outside of store hours is acceptable via email or voicemail.
Babies & Fur Babies (Pets)
We do not provide supervision for children. In a busy salon, small children pose a safety concern and must be kept under your watchful supervision at all times. Children are not permitted in treatment areas. In accordance with city regulations, we cannot permit animals in our salon except for service animals.
Appointment Reminders
1) Contact lenses CANNOT be worn during lash applications. Please bring along a contact lens case with solution to store your lenses during your appointment. You may replace your contact lenses immediately following your appointment.
2) DO NOT wear eye makeup, mascara, eyeliner, eye shadow, etc. to your appointment, as makeup residue may prevent your lash application from properly adhering.
3) Lashes MUST NOT contact water or steam for 24 hrs following application. Therefore, appointments should be scheduled 2 - 3 days prior to big events such as weddings, travel, etc.
4) Lash tinting may prevent lash extensions from properly adhering and should be scheduled 1 - 2 days prior to a lash extension appointment.
5) Lash Extensions WILL NOT BE APPLIED on persons under the age of 18 unless accompanied by a parent or legal guardian.
6) Eyelash extensions CANNOT be applied to persons allergic to any type of adhesive, band-aids, etc.
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7) Please disclose any eye conditions, injuries, medications or treatments used on, in, or affecting the eye area in advance.
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8) High Frequency Facial is NOT suitable for pregnant women AND clients with tooth implants.
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If you have any additional questions or concerns, please don't hesitate to Contact Us.